WHD Agency.
Privacy Policy
Effective 6 February 2025. Last updated 10 June 2026.
WHD Agency ("WHD", "we", "us" or "our") is committed to protecting the privacy of the people who use our website and services. This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our website (www.whd.au). We handle personal information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
1. Information We Collect
We collect the following kinds of personal information:
- Name
- Email address
- Phone number
- Business name and website
- IP address and device information
2. How We Collect It
We collect personal information when you:
- Submit a form on our website (contact, audit requests, strategy session bookings)
- Sign up to receive emails from us
- Interact with our website (collected via analytics tools and cookies)
3. Why We Collect It
We collect personal information for the following purposes:
- Responding to your enquiries and delivering the services you request
- Marketing and lead generation
- Advertising and performance measurement
Where needed for these purposes, information is shared with the third-party platforms we operate, including Google Analytics and Google Ads, advertising and social platforms such as Meta, TikTok and LinkedIn, Microsoft Advertising, and our CRM system.
4. Storage and Security
Your personal information is stored in a secure cloud-based CRM. Access is protected with two-factor authentication and limited to team members who need it. Personal information collected for marketing purposes is retained for 540 days, after which it is securely deleted, unless we are required to keep it longer for legal or contractual reasons.
5. Cookies and Tracking
Our website uses three categories of cookies:
- Essential cookies, required for the website to function
- Analytics cookies, which help us understand how the site is used
- Marketing cookies, which support targeted advertising
Tracking technologies in use include Google Analytics, Google Ads, the Meta Pixel, the TikTok Pixel, the LinkedIn Insight Tag, Microsoft Advertising (Bing) and Quantcast. You can manage or disable cookies in your browser settings; the website will still function with non-essential cookies disabled.
6. Third-Party Links and Embedded Content
Our website contains links to external services, including our social media profiles, and embeds content such as YouTube videos. These services have their own privacy policies, and we are not responsible for how they handle your information. We recommend reviewing their policies if you have concerns.
7. Your Rights and Choices
You can ask us at any time to:
- Access the personal information we hold about you
- Correct information that is inaccurate or out of date
- Delete your personal information
- Stop sending you marketing emails (every email we send also includes an unsubscribe link)
To make any of these requests, or to raise a privacy concern or complaint, contact us at hello@whd.au. We respond to privacy requests within a reasonable period. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
8. Updates to This Policy
We update this Privacy Policy as needed. The current version is always available on this page, and the date at the top reflects the most recent change.
9. Contact
Email: hello@whd.au
Phone: 1300 314 172
Brisbane: Level 3/80 Petrie Tce, Brisbane QLD 4000
Melbourne: Level 7, 80 Dorcas St, Southbank VIC 3006